Ordering InformationOrdering by phone: Call 1-800-643-3426 For customers overseas: 1-479-636-4361 Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Ordering by mail: Send purchase orders to Pel-Freez Biologicals Ordering by fax: 479-636-3562
Payment terms are net 30 days in US Dollars ($). Prices are subject to change without notice. For domestic orders less than $100, a service charge will be added to the invoice; orders shipping overseas must be $250 or more. Visa and MasterCard are accepted for your convenience.
Quantity discounts are available for bulk orders or annual contracts. For more information, please contact our customer service representatives.
To receive technical assistance or request product information, call our customer service representatives at 1-800-643-3426 or 1-479-636-4361 if you are calling from overseas.
Domestic orders received Monday through Wednesday before 3:00 pm will be shipped the next day via air freight F.O.B. Rogers, AR. Orders received Thursday and Friday will be shipped the following Monday. Direct international shipments are made via the best available air freight carrier. Shipping charges are prepaid and added to your invoice. All products normally shipped frozen or on wet ice, are subject to a per-carton packing charge.
A return authorization is required. There is a 20% restocking fee on all products returned due to customer ordering error. |
